SHIPPING & RETURNS
DELIVERY
Order processing times
1 to 2 working days. Please note that archival jewelry is created on demand and takes 5 working days to manufacture.
Transit time
- Mainland France 2-3 business days : $4.95 €
If you choose the express version:
Chronopost express delivery (1 to 2 working days): €15
Delivery by courier (within Paris only): €15
- To the European Union : 3-7 working days : 4,95 €
- To the rest of the world 7 to 14 working days : 9,90 €
EXCHANGES & RETURNS
You have up to 14 days to request an exchange or refund.
To be eligible, the jewelry must be unworn and returned in its original condition with all packaging.
If the return conditions are met, we will proceed with the exchange or refund within 15 days of receipt of the return.
Return and refund policy in accordance with Klarna's 14-day return and refund policy (i.e. the customer has the right to return an item within 14 days of delivery provided the items are returned unopened and undamaged. This cannot be offset against store credits and no restocking fees should apply either. This is Klarna's standard return policy and must be adhered to without exception.
EXCHANGE
If the above exchange conditions are met, you can proceed with an exchange by clicking on the exchange portal link. Once your exchange request has been validated, you will receive a pre-paid label ( for France and the European Union only). Return your jewel within 5 working days. Once your parcel has been received, your replacement jewel will be sent to you.
For exchanges from other countries (outside the European Union), shipping costs are at the customer's expense. Click here for exchange portal link.
RETURNS
If the above return conditions are met, you can by clicking on the back portal link. Once your return request has been validated, you will receive a pre-paid label (for France and the European Union only). Return your jewel within 5 working days. Once we have received your parcel, we will proceed with the refund. Please note that shipping costs are free for exchanges, and €10 for returns. This amount will be deducted from your return refund.
For returns from other countries (outside the European Union), shipping costs are at the customer's expense. Click here for back portal link.
The address to return your item for an exchange or refund is as follows:
MLV - Logistics provider
61 rue d'Auteuil
75016 PARIS
FRANCE
Pay in 3 installments, interest-free with Partial.ly
Your order beautifully presented in a gift-ready box.
Our jewelry is guaranteed for 1 year and made by our RJC-certified responsible workshop.
14 days to change your mind.